Wednesday 3 April 2013
Install Service Provided by +Currys PC World
If your not aware of what KNOWHOW is, its a service provided by curry's PC World where a specialist comes to your house and installs a product for you. In my case i paid on 28th February for the Advanced TV Wall Installation service which cost me £160. for this price i was meant to receive the following services:
- Have a quick chat about how you’d like your new TV set up.
- Unpack your TV and take the box away to recycle (no need to fill up your recycling bin).
- Mount your TV safely to the wall using your mounting bracket.
- Auto tune and connect your TV to other devices, then tidy and hide the cables for you.
- Set up connection of Smart TV to existing working Wi-Fi router or modem connection
on the 9th March the specialist arrived at my home. Upon arriving he informed me that KNOWHOW no longer do the cable tidy option and have not done so for quite a while.Needless to say i was not happy to hear this news after paying £160 for this service. The specialist proceeded to place the TV on the wall. Watching them do this i must say that i was not happy with what i was seeing. The specialist placed the my Brand new 47" SMART LED +Panasonic Corporation TV on top of a table with its screen facing downwards with no protection what so ever.
After about 30mins the TV was placed on the wall and they left. This is how it was left
I would like to draw your attention to the mark on the bottom right of the screen. i will talk about that more in a moment. As you can see nothing had been tidied as originally advised. and now on top of that my new TV has been damaged.
I went back to the store where i purchased the install option and complained to Kevin (Store Manager). He was sum-what surprised over my photos. He informed us that KNOWHOW have never informed them this service is no longer being done and basically the product had been miss-sold. The manager assured me he would look into this and call me as soon as he has an answer.
A week later i had to visit the store again as i had not heard anything from them. He advised that someone should have called me already. He assured me he would get onto it again and get them to call me. Another week went by when i finally got a phone call advising me that they have had to request another specialist to come out to me to do the job correctly, however i have to wait until 3rd April for this.
In regards to the damage on the TV the store manager has advised me he cannot do anything about this and that i need to e-mail customer.services@dixonsretail.com. I have e-mailed them advising of whats happened and i also sent them the following 2 pictures which shows the damaged caused
I have received a confirmation that they have got my complaint. However as of yet have had no response from them. Today is the 3rd april so the new specialist turned up and he was also shocked at how this was left. The new guys had to take everything down including the TV and basically start again. The guys that came are the same people that do the install service for +John Lewis so i expected the service to be very high, and as expected i got just that. Very nice people, when they left this is how they left the TV.
As you can see this is a vast improvement from how it was originally left. Now its a case of waiting for there customer services to get back to me on what they are going to do about the damages to the TV as and when i get contacted i will update this blog to advise whats happening.
I hope the response and service from them is better that what i had previously received. Only time will tell.
